Cardknox
Identified - Sola and Pax have identified the issue with some Pax devices. Pax has implemented a fix and they have rolled out an update to the to the affected devices. If your device is still not operating normally, please reboot it and try a transaction. If it still is not working, please contact Sola's technical support team to get the your device manually updated.
Support Phone: 844-227-3566
Support Email: techsupport@fidelitypayment.com

Apr 14, 2025 - 15:15 EDT
Update - We are continuing to monitor for any further issues.
Apr 14, 2025 - 09:45 EDT
Monitoring - Sola and Pax have identified the issue with the affected Android Pax devices. Pax has implemented a fix and they in the process of rolling out an update to the affected devices. If your device did not update or if it was offline, please bring it online. If it does not update, please reboot the device and it should download the update. If your device is still not operating normally or it did not automatically update, please contact Sola's technical support team to get the your device manually updated.
Apr 14, 2025 - 08:30 EDT
Identified - Sola and Pax have identified the issue with the affected Android Pax devices. Pax has implemented a fix and they are in the process of rolling out an update to the to the affected devices. If your device is still not operating normally, please contact Sola's technical support team to get the your device manually updated.
Apr 14, 2025 - 07:47 EDT
Investigating - We are currently investigating an issue where some merchants are experiencing a "Connect Error" when trying to process using some Pax devices. Our teams are currently investigating and we will post updates as soon as they become available.
Apr 12, 2025 - 10:50 EDT
Cardknox Services Operational
Batch Settlement / Funding Operational
Transaction Processing Operational
Merchant Portal Operational
Gift Card Processing Operational
ACH Processing Operational
Transaction Reporting Operational
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Email Reports Operational
Partners Operational
First Data Nashville Operational
FISERV (First Data) Omaha Operational
First Data Buypass Operational
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USAePay Operational
Authorize.net Operational
Elavon Operational
ACH Services Operational
TSYS / VITAL Operational
Heartland Payment Systems Operational
MasterCard Operational
VISA Operational
American Express Operational
Discover Operational
Verosa Payment Terminal Operational
WorldPay/Vantiv Operational
EBT Operational
ProfitStars Operational
Clover Operational
eWIC Operational
Fiserv Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

Unresolved incident: Pax Terminals Connect Error.

Apr 13, 2025

No incidents reported.

Apr 12, 2025